Virginia American Water LIFTS Boil Water Advisory for Customers in Hopewell District

January 27, 2020


Contact Information:                                      FOR IMMEDIATE RELEASE
Alison Bibb-Carson, PH: (216) 926-3911 cell            Monday, January 27, 2020
External Affairs Manager

Virginia American Water LIFTS Boil Water Advisory for Customers in Hopewell District

~Customers no longer need to boil tap water before consuming~

HOPEWELL, VA—(January 27, 2020, 5 p.m.) Virginia American Water has LIFTED the boil water advisory that was issued as a precautionary measure for customers in its Hopewell district, which includes the City of Hopewell, as well as the subdivisions of New Birchett Estates, Cedar Creek, Cedar Creek West, Stratford Woods and Mullberry Woods in Prince George County. The results from samples taken from the water system meet all state and federal water quality standards.

The boil water advisory was issued on Saturday, January 25 following a drop in water pressure due to an interruption of power at Virginia American Water’s Hopewell treatment facility.

Customers no longer need to boil their water, but they should flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking, using these guidelines:

  • Run a cold water faucet in your home for 3-5 minutes.
  • To flush automatic ice makers, make three batches of ice and discard.
  • Run water softeners through a regeneration cycle. Follow the manufacturer’s guidelines specified in the owner’s manual.
  • Run drinking water fountains for one minute at the highest flow rate possible.

With the return of regular water service, the drinking water distribution efforts at Hopewell High School have ended. Virginia American Water appreciates its customers’ cooperation and is grateful to the City of Hopewell, the State of Virginia and the Virginia Department of Health for their partnership and assistance during this issue.

If customers have any questions, they may call 1-800-452-6863. Additional information is also available on Virginia American Water’s website at, under the Alerts Notifications section.

Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 320,000 people.
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

Last modified: January 27, 2020

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