Evening Water Service Update for Virginia American Water’s Hopewell District

June 11, 2018

Evening Water Service Update for Virginia American Water’s Hopewell District

Customers are reminded to boil water as it returns to their taps

Tanker water distribution available 8 a.m. on Saturday, March 31 at Carter G. Woodson Middle School

HOPEWELL, Va. (March 30, 2018, 9:30 p.m.) – As a result of a loss of water pressure due to an interruption in the operation of Virginia American Water’s Hopewell treatment facility, the company’s Hopewell district has experienced an interruption of water service today.

“We are working swiftly and safely to restore service to our customers. As our power and pumping capabilities are beginning to return, customers may start to receive water service again. However, we want to remind customers to continue to boil water before using for drinking, cooking, making baby formula or any other form of consumption,” said Barry Suits, president, Virginia American Water.

Virginia American Water remains under a precautionary boil water advisory for all of its customers in the City of Hopewell as well as the subdivisions of New Birchett Estates, Cedar Creek, Cedar Creek West, Strattford Woods and Mullberry Woods in Prince George County. Please continue to conserve water and boil it before consumption.

A boil water advisory is a standard precaution that is taken whenever there is loss of pressure in water mains. Virginia American Water will inform all customers when they no longer need to boil water.

Bottled water distribution will continue to be available at Hopewell High School, 400 S. Mesa Drive beginning at 8 a.m. on Saturday, March 31.

The company will also distribute clean drinking water from water tankers on Saturday, March 31 beginning at 8 a.m. at Carter G. Woodson Middle School, 1000 Winston Churchill Drive. Customers should bring their own clean containers to fill.

Virginia American Water also recommends the following steps:

  • Throw away uncooked food or beverages or ice cubes if made with tap water during the day of the advisory;
  • Keep boiled water in the refrigerator for drinking;
  • Rinse hand-washed dishes for a minute in diluted bleach (one tablespoon of household bleach per gallon of tap water) or clean your dishes in a dishwasher using the hot wash cycle and dry cycle.
  • Do not swallow water while you are showering or bathing;
  • Provide pets with boiled water after cooling;
  • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms;
  • Use only boiled water to treat minor injuries.

Virginia American Water is continuing to work to restore full water service to the Hopewell system as quickly and safely as possible. The company is coordinating with local and state officials. Please be advised that Virginia American Water is doing all it can to make sure water is of the highest quality.

Updates will also be provided on the company’s Facebook and Twitter pages. If customers have any questions they may call 1-800-452-6863.

Additional information is available on Virginia American Water’s website at www.virginiaamwater.com under the Alerts Notifications section.

Last modified: June 11, 2018

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