Virginia American Water LIFTS Boil Water Advisory for Customers in Hopewell District

June 11, 2018

Alison Bibb-Carson
External Affairs Manager
(216) 926-3911 cell


Virginia American Water LIFTS Boil Water Advisory for Customers in Hopewell District

No Need to Boil Water; Customers Should Continue to Conserve

HOPEWELL, VA (April 1, 2018, 5:30 p.m.) – Virginia American Water has LIFTED the boil
water advisory that was issued as a precautionary measure for customers in its Hopewell
district, which includes the City of Hopewell, as well as the subdivisions of New Birchett
Estates, Cedar Creek, Cedar Creek West, Strattford Woods and Mullberry Woods in Prince
George County.
The results from samples taken from the water system meet all state and federal water quality
Virginia American Water is asking customers to continue to conserve their usage.
“We are grateful to our customers for their ongoing cooperation as we ask them to continue to
conserve water and curtail non-essential water use for the next 24 to 48 hours as the system
rebuilds to regular operational strength,” said Barry Suits, president, Virginia American Water.
Electricity to the water pumping system at the company’s Hopewell treatment facility has been
restored through auxiliary power, and water pressure is normal. Virginia American Water does
not yet have an estimate when the facility will return to normal operations.
The boil water advisory was issued on Friday, March 30 following a drop in water pressure due
to an interruption in the operation of Virginia American Water’s Hopewell treatment facility.
Customers no longer need to boil their water, but they should flush household pipes, ice
makers, water fountains, etc. prior to using for drinking or cooking using these
 Run a cold water faucet in your home for 3-5 minutes.
 To flush automatic ice makers, make three batches of ice and discard.
 Run water softeners through a regeneration cycle. Follow the manufacturer’s
guidelines specified in the owner’s manual.
 Run drinking water fountains for one minute at the highest flow rate possible.

With the return of regular water service, the drinking water distribution efforts at Hopewell High
School and Carter G. Woodson Middle School will end at 6 p.m. today. Virginia American
Water appreciates its customers’ cooperation and is grateful to the City of Hopewell, the State
of Virginia and the Virginia Department of Health for their partnership and assistance during
this issue.

If customers have any questions, they may call 1-800-452-6863. Additional information is also
available on Virginia American Water’s website at, under the Alerts
Notifications section.

Last modified: June 11, 2018

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